When to post: Day before or day of survey launch
We have teamed up with the kind people over at CrowdOx to send you an extremely simple survey in order to collect the info we need to fulfill your rewards. You should expect to receive the invitation on or around: ______. The entire process should only take a couple minutes to complete.
The invitation will be sent directly to the email address linked to your Kickstarter/Indiegogo account. Be sure to check your spam folder in case it was captured there!
It is important to submit the completed survey as quickly as possible in order for us to commence fulfillment.
What is CrowdOx?
CrowdOx gives you the opportunity to verify your reward, make your selections (i.e. choose a color, size, etc) as well as verify and validate your shipping address. On top of all that, you can also upgrade your pledge level or add additional items to your existing pledge!
You do not need to make a login and password in order to access your survey as you will receive an email with a unique link. If you want to go back to review your info, simply click on the link in your email again.
If you run into any survey related issues, you can reach out directly to the CrowdOx team right from the bottom of the form (see image below). They are very friendly and quick to respond!
For any product or shipping related enquiries, you can also contact us right from the bottom of the form. As you can imagine, we are very busy working on finalizing the project and fulfilling your rewards so be sure to follow the campaign updates before contacting us.
I can't find my survey email
The personalized link was emailed to the address that you provided when making your pledge. Be sure to check your spam folder. If you have lost your survey email, you can submit your email address using this retrieve tool: _______________.
I added extra funds to my pledge to buy accessories, how do I use my credit?
When you open up your survey, it will open on the reward level that you pledged in. You can either upgrade to a higher reward level using the funds you have or you will see your credit on the Extras page where you can select from the various items. If you can't find what you are looking for, please be sure to contact us at _____.
I have moved, how do I edit my address?
You can go back into your survey at any time to update your address.
Once we are ready to prepare your order for shipment, we will lock the order at which point you will not be able to edit your address. Please contact us if you are unable to edit your address.
Still have a question? Feel free to email us at __________.